Returns and Refunds

Thank you for your support and trust in ponypulse.shop.

1. Return Eligibility

We accept return requests that meet the following criteria:

Returns requested within 30 days of receipt.
The item has not been damaged due to human error or improper use.
The item remains in substantially intact condition.
All accessories, original packaging, and accompanying documentation are complete.
The return request is submitted within the specified timeframe.
The item shows no obvious signs of use and remains in a condition suitable for resale.

Items returned without prior authorization may not be accepted or processed.

2. Non-Returnable Items

Returns or refunds may not be provided under the following circumstances:

Clearance items explicitly marked as “Non-Returnable” or “Non-Exchangeable.”
Damage caused by human error or improper use.
The return request was submitted after the specified timeframe has elapsed.
Missing original packaging or essential accessories.
Obvious signs of use unrelated to product quality issues.
Selection of the incorrect model or color due to personal preference or user error.

3. Handling Product Issues

If the item you received exhibits any of the following conditions:

It sustained obvious damage during transit.
You received the wrong model or type of item.
Essential accessories are missing.

It possesses serious product quality defects.

Please contact our customer service team as soon as possible after receiving the item, providing the following information:

Order Number
Description of the issue
Photos or videos of the item

We will verify the details and assist you in resolving the issue as quickly as possible.

4. Refund Policy

For orders that qualify for a refund, once the refund request is approved, the funds will be returned via the original payment method used.

The time required for the refund to reach your account (typically within 3 days) may vary depending on the following factors:

Bank processing speeds
Payment platform verification procedures
Processing times of the credit card issuer

5. Order Cancellation

If you wish to cancel an order after submission, you may contact customer service to request a cancellation, provided that the warehouse has not yet shipped the item.
If the order has already entered the shipping process, direct cancellation may not be possible. 6. Return Information

Email: carolyn.manson@ponypulse.shop

Phone: 9544591172

Address: 5428 Spring Brook Rd, Jacksonville, FL 32277

Special Note

Please be advised that some items are currently part of a clearance sale and are being sold at a loss. Due to the rapid turnover of inventory, certain orders may encounter out-of-stock situations caused by delays in inventory data synchronization. Should an item you ordered be out of stock, we will notify you immediately and arrange a refund for you.